About SVL

Helping People Win Everyday
Create value for our stakeholders through innovative gaming solutions for the Caribbean.
Providing the most desired games and everyday transactions consistently, simply, efficiently and conveniently.
- Have a winning attitude
- Passion and fun
- Continuous Innovation
- Accountability
- Being straightforward & honest

Click on a Job below to learn more!

Location : JM
English Level :
Qualification : Qualifications • Associate degree in Business Management, Marketing or related discipline Experience • Minimum of 2 years’ experience in a Sales, Account Management, Business Development environment
Responsibility : • Identify and recruit suitable retailers for regional growth • Maximize the revenue potential of SVG Retailers within assigned region • Foster a supportive relationship with SVG Retailers encouraging adherence to the company’s minimum standards at the locations, maintaining the company’s strong image • Monitor activities daily for assigned region and make recommendations for improvements • Monitor sales trends and payment history for Retailers in area assigned • Ensure that customer queries/issues received are processed within the quality standards set by SVG • Provide support to the Finance Department though calls and/or visits to suppressed or challenging Retailers • Assist with ‘on the ground’ training of Retailers/Operators when necessary • Prepare monthly reports with information acquired from field, including updates, highlights, challenges, new trends, etc
• Carry out scheduled visits to Retailers as planned by Manager • Monitor and execute assigned duties on CRM in a timely fashion Perform other duties as assigned by the Assistant Manager Business Development
Description : Responsible for the recruitment, maintenance and the development of an effective customer centric relationship with all Supreme Ventures Group Retailers while ensuring that the standards are upheld in accordance with the policies and practices of the company. Responsible for the overall revenue growth and expansion of assigned region for all SVG Group products.
Location : JM
English Level :
Qualification : • Minimum Associate degree or equivalent • Proven 3 years’ experience of administration • Good experience of customer care services • Knowledgeable of the CRM/Lottery enterprise System
Responsibility : • Provide assistant with the monitoring of field activities by ensuring efficiency of supplies delivery, technical servicing, terminal installation, relocation and retrieval by our expert Technician and great service delivery in a timely manner as set out by the Company
• Responsible for advising the Manager of any network issues which affect terminal performance
• Assist with the records keeping of inventory and advice the manager when supplies are low
• Work effectively with the Customer Support department in ensuring that Agent queries/request are resolved using CRM database
• Monitor maintenance schedule to ensure proactive maintenance and delivery of supplies
• Liaise between Field Technicians in resolving technical issues that can be resolved via telephone
• Assist the Manager with the compilation on monthly report for submission to the Vice President
• Any other duties that may be assigned by the Manager

Description : The Field Services Administrator is responsible for the effective monitoring of field activities by ensuring efficiency of technical servicing, terminal installation, relocation and retrieval by our expert Technician and great service delivery in a timely manner as set out by the Company. The incumbent is responsible for providing administrative support to the unit by ensuring that documentation/information are maintained and adequately filed.

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